cloudLibrary – FAQs

cloudLibrary Transition – FAQs

Why is this change happening?

Innisfil ideaLAB & Library is always looking for new opportunities to provide a great service experience. We acknowledge that the landscape for digital content consumption is rapidly changing, as are consumer needs and expectations. We know that there is an increasing demand for more: more titles, more copies, and more content overall.

Thanks to a continuously expanding cloudLinking consortium, Innisfil ideaLAB & Library members can benefit from a quickly growing collection with greater selection and more ‘available now’ titles from which to choose. With the goal of developing a larger digital collection, we will strive to provide our valued members with more digital content and an improved service experience with cloudLibrary.

How long will OverDrive/Libby be available? When is the last possible day I can use OverDrive/Libby before it is shut down?

The Libraries on the Go OverDrive/Libby collection will be available from now until November 18, 2019. During this time, OverDrive/Libby users will still be able to access content, however several features will be turned off and impact the user experience leading up to the service shutdown date. CloudLibrary is currently available and we encourage you to try it out. The Pulse collection offered through the County of Simcoe Library Co-operative will not be affected.

Will the current OverDrive/Libby collection migrate over to cloudLibrary?

Yes. Most content hosted on OverDrive/Libby in the Libraries on the Go collection will migrate over to cloudLibrary on November 18, 2019. The newest titles are available now in cloudLibrary but most of the existing OverDrive/Libby content will become available in cloudLibrary November 18, 2019.

When is the last day I can borrow titles in OverDrive/Libby?

October 28, 2019 is the last day you can borrow titles in OverDrive/Libby from the Libraries on the Go collection. You will still be able to read or listen to borrowed titles in OverDrive/Libby after this date until the borrowing period expires.  

When is the last day I can place holds on titles in OverDrive/Libby?

October 21, 2019 is the last day you can place holds on titles in OverDrive/Libby from the Libraries on the Go collection. However, keep in mind that borrowing features will be unavailable after October 28, 2019.

Will my holds be automatically transferred from OverDrive/Libby to cloudLibrary?

No. Your holds from the Libraries on the Go OverDrive/Libby collection are unable to be automatically transferred to cloudLibrary. We encourage you to switch over to cloudLibrary to start placing holds on titles. The newest digital titles will be available only in cloudLibrary. If the title you’re looking for isn’t in our collection, you can let us know by suggesting a title for purchase. This can be done through the Filter settings and choosing ‘Suggestions for Library.’

Will my reading history be automatically transferred from OverDrive/Libby to cloudLibrary?

No. Your reading history from the Libraries on the Go OverDrive/Libby collection will not be automatically transferred to cloudLibrary. If you want to keep your OverDrive reading history, you will need to copy this information and save it elsewhere before the OverDrive platform is shutdown. We encourage you to switch over to cloudLibrary to discover your next great read or listen to start building a new reading history.

How many items can I check out in cloudLibrary at one time?

Up to 15 items.

How many suggestions to purchase can I make per month?

You can make up to 5 suggestions per month. All requests are evaluated according to the Library’s Collection Management Policy. We encourage customers to make suggestions, but the library will not be able to purchase all requests.

How many holds can I place in cloudLibrary at one time?

Up to 10 items.

How long can I borrow an item for in cloudLibrary?

Up to 21 days. After this time period, your item will automatically expire.

Can I renew items in cloudLibrary?

Yes, as long as there are no holds on a title a Renew button will appear in your My Books tab 3 days prior to your loan expiring.

Will my OverDrive/Libby account from another public library (e.g., Pulse) be impacted by the OverDrive/Libby shutdown happening at Innisfil ideaLAB & Library?

No. Innisfil ideaLAB & Library will be discontinuing the subscription to the OverDrive/Libby platform for the Libraries on the Go collection.  However, users can still access OverDrive/Libby using their library card from other participating municipalities and collections, including Pulse. To discover a participating public library near you, please visit https://www.overdrive.com/libraries.

If I already have an account with OverDrive/Libby, do I need to sign up for an account with cloudLibrary to use the platform?

Yes. You will need to sign up for an account to get started with cloudLibrary, but it is incredibly easy to do. Download the cloudLibrary app on your desktop or mobile device and simply follow the prompts to find your library and sign in using your Innisfil ideaLAB & Library card. Visit our Getting Started with cloudLibrary page for helpful instructions and tutorials.

What happens to my account after OverDrive/Libby is shut down?

Once the Libraries on the Go OverDrive/Libby collection  is shut down and no longer available to Innisfil ideaLAB & Library members on November 18, 2019, existing information associated with the OverDrive/Libby  account you made using your Innisfil ideaLAB & Library card (i.e., email, reading history, holds, etc.) will be eliminated.

What devices are compatible with cloudLibrary?

CloudLibrary has downloadable apps available for desktop and mobile devices. For more information on device compatibility and how to get started, please visit our Getting Started with cloudLibrary page for helpful instructions and tutorials.

Please note that Amazon Kindle eReaders are not compatible with cloudLibrary. If you would like to purchase a Kindle product, try the Kindle Fire instead.

I own a new Kobo eReader with OverDrive as a built-in feature. Can I get cloudLibrary built in for my Kobo eReader?

No. CloudLibrary integration is not available for Kobo eReader products (both Kobo and OverDrive are owned by Rakuten, Inc.) However, cloudLibrary eBooks (epub, pdf) can be transferred over to all Kobo eReaders, including those with built-in OverDrive compatibility using the cloudLibrary desktop app (Windows OS/Mac OS). Kobo eReaders with built-in OverDrive compatibility currently include the Aura ONE, Aura H2O Ed. 2, Aura Ed. 2, Clara HD, & Forma. For more information on how to download and transfer eBooks to your Kobo®, please consult the ‘Transferring to an eReader’ section (p. 13) in the cloudLibrary PC/Mac App User Guide.

Can I download and transfer eBooks through cloudLibrary to my eReader? How does this work?

Yes, once you have checked out a book using a cloudLibrary desktop app (Windows OS/Mac OS), you can transfer a copy to your eReader. To learn how this works, please consult the ‘Transferring to an eReader’ section (p. 13) in the cloudLibrary PC/Mac App User Guide.

Note: When you first use the cloudLibrary desktop app, you will be prompted to activate your cloudLibrary account with an Adobe ID after you log in. It is important that the PC and the eReader have both been activated with the same encrypting account – either an Adobe ID account or a cloudLibrary vendor ID Adobe account.

Example 1: If you will only be using cloudLibrary (without OverDrive): When you log in to the cloudLibrary desktop app, choose the recommended option to “automatically generate an ID.” Note that if you have used OverDrive in the past, Adobe Digital Editions must be uninstalled from your computer before installing the cloudLibrary app in order for it to function properly.

Example 2: If you will be using both cloudLibrary and OverDrive: You must have both the cloudLibrarydesktop app and Adobe Digital Editions installed on your computer. Any eBooks you download in cloudLibrary will redirect to Adobe Digital Editions. When you authorize the cloudLibrary app, do not use the recommended instructions to “automatically generate an ID.” Instead, choose “explicitly provide an Adobe ID”, and enter the same ID that you have used for Adobe Digital Editions. Some computers may recognize your ID automatically, and you can simply click to activate the detected ID.

How do I suggest a title for purchase in cloudLibrary?

Can’t find what you’re searching for? Let us know! In the cloudLibrary desktop app (Windows OS/Mac OS), select the ‘Suggestions for Library’ view under ‘Filters’, search for your title, and click on the ‘Suggest to Library’ button. In the cloudLibrary mobile app, simply search for your title and tap the ‘Suggest to Library’ button. All requests are evaluated according the Library’s Collection Management Policy, including demand, quality, and budget. Innisfil ideaLAB & Library values your feedback and encourages you to suggest titles for purchase.  However, we regret that we are unable to purchase every item suggested.

Why do some titles ‘disappear’ in cloudLibrary?

Innisfil ideaLAB & Library has partnered with public libraries across Ontario to form a cloudLinking consortium. CloudLinking allows participating libraries to pool eBook & eAudiobook collections together on cloudLibrary, providing a greater selection of titles and more ‘available now’ copies to library cardholders. The reason some titles may seem to ‘disappear’ in cloudLibrary is because they belong to another library within the consortium and have been borrowed. These titles will reappear once they are returned and available to borrow again. All Innisfil ideaLAB & Library owned titles remain visible, borrowable, and holdable on cloudLibrary regardless of their availability status.

Can I listen to my e-Audiobook offline on my mobile device?

Yes, offline listening is available in the mobile apps once an eAudiobook has been fully downloaded. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an eAudiobook. You may need to the tap the download and/or play button to resume when this occurs.

Can I transfer my eAudiobook from my Mac or my PC to my MP3 player?
No. Both the PC and MAC version of the app stream the content and do not download the entire audiobook file. Transfer of the file is not available.

Why do I get a Browser incompatibility warning from when I want to listen to a streaming Audio Book on my PC or MAC?

The cloudLibrary pc and mac app audiobook streaming service has been tested vs. the current versions of Firefox, Chrome, Safari and Internet Explorer. Although the streaming player may indeed work in your browser when you receive this message, upgrading your browser should resolve any issue you may be having.

How much space do I need on my device for an e-Audiobook?

Files sizes of e-Audiobooks vary. However, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.