cloudLibrary Transition – FAQs
Why is this change happening?
Innisfil ideaLAB & Library is always looking for new opportunities to provide a great service experience. We acknowledge that the landscape for digital content consumption is rapidly changing, as are consumer needs and expectations. We know that there is an increasing demand for more: more titles, more copies, and more content overall.
Thanks to a continuously expanding cloudLinking consortium, Innisfil ideaLAB & Library members can benefit from a quickly growing collection with greater selection and more ‘available now’ titles from which to choose. With the goal of developing a larger digital collection, we will strive to provide our valued members with more digital content and an improved service experience with cloudLibrary.
How many items can I check out in cloudLibrary at one time?
Up to 15 items.
How many suggestions to purchase can I make per month?
You can make up to 5 suggestions per month. All requests are evaluated according to the Library’s . We encourage customers to make suggestions, but the library will not be able to purchase all requests.
How many holds can I place in cloudLibrary at one time?
Up to 10 items.
How long can I borrow an item for in cloudLibrary?
Up to 21 days. After this time period, your item will automatically expire.
Can I renew items in cloudLibrary?
Yes, as long as there are no holds on a title a Renew button will appear in your My Books tab 3 days prior to your loan expiring.
What devices are compatible with cloudLibrary?
CloudLibrary has downloadable apps available for desktop and mobile devices. For more information on device compatibility and how to get started, please visit our Getting Started with cloudLibrary page for helpful instructions and tutorials.
Please note that Amazon Kindle eReaders are not compatible with cloudLibrary. If you would like to purchase a Kindle product, try the Kindle Fire instead.
I own a new Kobo eReader with OverDrive as a built-in feature. Can I get cloudLibrary built in for my Kobo eReader?
No. CloudLibrary integration is not available for Kobo eReader products (both Kobo and OverDrive are owned by Rakuten, Inc.) However, cloudLibrary eBooks (epub, pdf) can be transferred over to all Kobo eReaders, including those with built-in OverDrive compatibility using the cloudLibrary desktop app (Windows OS/Mac OS). Kobo eReaders with built-in OverDrive compatibility currently include the Aura ONE, Aura H2O Ed. 2, Aura Ed. 2, Clara HD, & Forma. For more information on how to download and transfer eBooks to your Kobo®, please consult the ‘Transferring to an eReader’ section (p. 13) in the cloudLibrary PC/Mac App User Guide.
Can I download and transfer eBooks through cloudLibrary to my eReader? How does this work?
Yes, once you have checked out a book using a cloudLibrary desktop app (Windows OS/Mac OS), you can transfer a copy to your eReader. To learn how this works, please consult the ‘Transferring to an eReader’ section (p. 13) in the cloudLibrary PC/Mac App User Guide.
Note: When you first use the cloudLibrary desktop app, you will be prompted to activate your cloudLibrary account with an Adobe ID after you log in. It is important that the PC and the eReader have both been activated with the same encrypting account – either an Adobe ID account or a cloudLibrary vendor ID Adobe account.
Example 1: If you will only be using cloudLibrary (without OverDrive): When you log in to the cloudLibrary desktop app, choose the recommended option to “automatically generate an ID.” Note that if you have used OverDrive in the past, Adobe Digital Editions must be uninstalled from your computer before installing the cloudLibrary app in order for it to function properly.
Example 2: If you will be using both cloudLibrary and OverDrive: You must have both the cloudLibrarydesktop app and Adobe Digital Editions installed on your computer. Any eBooks you download in cloudLibrary will redirect to Adobe Digital Editions. When you authorize the cloudLibrary app, do not use the recommended instructions to “automatically generate an ID.” Instead, choose “explicitly provide an Adobe ID”, and enter the same ID that you have used for Adobe Digital Editions. Some computers may recognize your ID automatically, and you can simply click to activate the detected ID.
How do I suggest a title for purchase in cloudLibrary?
Can’t find what you’re searching for? Let us know! In the cloudLibrary desktop app (Windows OS/Mac OS), select the ‘Suggestions for Library’ view under ‘Filters’, search for your title, and click on the ‘Suggest to Library’ button. In the cloudLibrary mobile app, simply search for your title and tap the ‘Suggest to Library’ button. All requests are evaluated according the Library’s , including demand, quality, and budget. Innisfil ideaLAB & Library values your feedback and encourages you to suggest titles for purchase. However, we regret that we are unable to purchase every item suggested.
Why do some titles ‘disappear’ in cloudLibrary?
Innisfil ideaLAB & Library has partnered with public libraries across Ontario to form a cloudLinking consortium. CloudLinking allows participating libraries to pool eBook & eAudiobook collections together on cloudLibrary, providing a greater selection of titles and more ‘available now’ copies to library cardholders. The reason some titles may seem to ‘disappear’ in cloudLibrary is because they belong to another library within the consortium and have been borrowed. These titles will reappear once they are returned and available to borrow again. All Innisfil ideaLAB & Library owned titles remain visible, borrowable, and holdable on cloudLibrary regardless of their availability status.
Can I listen to my e-Audiobook offline on my mobile device?
Yes, offline listening is available in the mobile apps once an eAudiobook has been fully downloaded. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an eAudiobook. You may need to the tap the download and/or play button to resume when this occurs.
Can I transfer my eAudiobook from my Mac or my PC to my MP3
No. Both the PC and MAC version of the app stream the content and do not download the entire audiobook file. Transfer of the file is not available.
Why do I get a Browser incompatibility warning from when I want to listen to a streaming Audio Book on my PC or MAC?
The cloudLibrary pc and mac app audiobook streaming service has been tested vs. the current versions of Firefox, Chrome, Safari and Internet Explorer. Although the streaming player may indeed work in your browser when you receive this message, upgrading your browser should resolve any issue you may be having.
How much space do I need on my device for an e-Audiobook?
Files sizes of e-Audiobooks vary. However, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.