The Library doors are open to the public at limited capacity. We will be operating under a Browse, Borrow & Go model which means:
- In-person visits are welcome but should be kept to 30 minutes or less.
- Computers will be available for one 50 minute session per person, per day
- Curbside pickup is still available
- All patrons (except those who are exempt) must wear a mask when coming into the Library or picking up curbside materials
Tuesday to Thursday: 9:30 a.m. to 8 p.m.
Friday: 9:30 a.m. to 5 p.m.
Saturday: 10 a.m. to 5 p.m.
Sunday to Monday: closed
Tuesday to Wednesday: 10 a.m. to 6 p.m.
Thursday: 1 p.m. to 8 p.m.
Friday to Saturday: 10 a.m. to 5 p.m.
Sunday to Monday: closed
Tuesday to Saturday: 10 a.m. to 5 p.m.
Sunday to Monday: closed
What will Library service look like?
Safety is our top priority. Please be aware that:
- We have limited the number of people in the building at a time to ensure enough space for physical distancing.
- Masks are required unless you qualify for an exemption.
- Hand sanitizer is available at various points throughout the building for you to use during your visit.
- We have enhanced cleaning protocols and have installed barriers at service desks.
- Technology support is available but will look different. Staff will maintain a 2-metre distance when assisting you.
- Outside food and drink are not allowed in the building at this time.
If you are feeling unwell, please refrain from visiting the Library.
Our Browse, Borrow & Go model allows you to browse our physical collections and check out materials to enjoy at home. Staff will be available to assist you in finding the items you are looking for, recommend titles for you to try, place holds, and welcome you back into our space!
All circulation services, new and updated memberships, and checkout services are available. Staff will maintain a 2-metre distance when assisting you and may ask you to step aside to follow this guideline.
Can I return items to the Library?
Yes. All returns must be placed in the external drop boxes, which are open 24/7.
- Put your loose library items in the chute (no bags or boxes)
- Donations are not accepted
- Check the library website frequently for updates.
Are library materials “clean”?
When browsing, we ask that you place unwanted materials on the tables or carts provided; however we cannot guarantee that someone has not touched the materials on the shelves.
Are washrooms available?
Yes. The public and accessible washrooms are available for use. If you’re using the Splash Pad at our Cookstown Branch, you can access a washroom from the outside of the building.
Are printing, copying, and faxing available?
Yes. You can print from a library computer or your mobile device. Copy machines are self-serve for printing, copying, and faxing. Staff will assist if needed, and will ask you to step aside to maintain a 2 meter distance while they use the machine.
Will curbside pickup continue to be available?
Yes. We will continue to offer this service to accommodate people who are not able or comfortable coming into a public space.
Can I hang out at the Library again, or come to study?
People are permitted to use our study and work spaces, however staying in the Library for the purposes of socializing or leisure are not permitted at this time.
Are Library programs happening?
Yes. A wide range of programming opportunities for all ages are being offered virtually at this time. You can learn more and sign up for programs by visiting our event registration pages.
Are the HackLABs available?
No, not at this time. Given the need for social distancing and enhanced cleaning protocols of high-touch surfaces, the Lakeshore and Cookstown HackLABs are not currently available. HackLAB programming opportunities and take-home kits are available through our “HackLAB at Home”.
Is the Digital Media Lab available?
Yes. The Digital Media Lab is available for individual use with sessions limited to one 50-minute session per person, per day. You may call ahead to book or drop in. If the Lab is in use, you will need to wait.
Are computers available?
Yes. A limited number of computers will be available, and sessions are limited to two 30-minute session per person, per day. You may call ahead to book one or drop-in. If all computers are in use you may need to wait.
Is patio service still available?
Yes, when weather conditions are favourable. You may continue to sit outside with your device to use the Wi-Fi. A limited number of iPads will be available for use on the patio at the Lakeshore Branch to provide access to technology for those who should avoid public spaces at this time. Patio access and iPad service may be discontinued with limited notice due to Town Square construction.
Can I access technology help?
Staff can assist people in the Library branches with using computers or mobile devices, but it will be a little different. We may ask you to move away from the device while we use it, or provide verbal instructions from a distance. Virtual tech help is available.